To say that most TV and internet subscribers are a disillusioned lot is an understatement. Various studies show that the escalating costs, outages and slow speeds are turning people away from subscribed services. A report featured on Columbus Dispatch says that satisfaction levels have reached a new low. Other than poor customer service the high pricing has been cited in every study done.
If you have been going through the same experience, having to grapple with exorbitant pricing, it is time to seek a better alternative. Here are some ideas on how to get the best out of your home internet services and cable tv provider.
- Bundle the Services
This is one of the most ingenious features offered by reliable service providers. For instance, Cablevision TV packages can be grouped with internet and voice. The company offers three TV packages namely Optimum Value, Optimum Preferred, Optimum Silver and Optimum Gold which have a varying number of channels. It also offers Optimum Online, Ultra 50 and Ultra 101.
For voice, there is the Optimum Voice World Call and Optimum Voice International Calling. You can bundle these into either Optimum Triple Play which offers TV, internet and home phone or Optimum Triple Play with Ultra 50 which offers faster internet, TV and home phone service. When you bundle these services, you are able to cut on costs.
- Choose a Package You Need
When choosing TV or internet packages, it is crucial to analyze what you really need before picking the best package. For instance, Optimum Online by Cable Vision TV is perfect if you are not a heavy internet user, while Optimum Gold TV suits those who love television channels as it has more channels to choose from.
- Look for Bargains
Every TV provider knows viewers love free things and hence they offer extra features to attract them. You should look for packages that come with extra free shows or even introductory offers which charge less. You should also look for free installation and activation benefits which will save you a lot of money in the long run.
- Go Fully Online
With the good speeds being offered by cable providers it makes sense to watch everything online. You can opt to either ditch cable and buy the fastest speed internet packages or go for the middle ground and bundle the services.
- Compare Providers and Switch
The cable and internet industry has grown tremendously and you don’t have to stick with your old provider if their charges are exorbitant. When looking for a new internet service provider, make sure to look into all fees, including penalties and taxes.
- Negotiate Persistently
As you compare different rates in the industry you can leverage on your customer power to get a promotional rate. To do this effectively, you have to be nice to the customer service attendant. You also need to state exactly what you need from your package in order to increase the chances of an affordable personalized package.
A study in The Oregonian says that customer service satisfaction for TV and internet subscribers has fallen to a 7-year low. If you are in this predicament, it is highly likely that the issue of cost is on your list of complaints and for this reason you need to make a switch.
