Every day you wake up desiring something different but it seems as if your actions contradict your confession. I am often astounded at the inconsistent behavior of those who profess to be astute business leaders. Yes, we all have our own set of personal idiosyncrasies. I am not speaking in terms of perfection but what I am referring to is the awareness of how our word and actions impact brand credibility. As I pondered several incidences that I’ve encountered over the past month each one has taught me a valuable lesson.
Lesson 1: There are two sides to every coin. This is a common saying and it is one that we tend to forget. After having three appointments unexpectedly cancelled some with and without notification it was no wonder I refused to entertain the idea of rescheduling the fourth no show. Time is money after all, right? What blew me away was the leader’s response to my emotional reaction. The power of humility will conquer the loftiest giant. She asked me a question that will forever pierce my conscience, “Kristie, have you ever made a mistake?” Wow! In that moment, what a powerful reminder that each of us are humans and all need to be cut a little slack. Q: Can you see your current situation from someone else’s perspective?
Lesson 2: A promise fulfilled, is a customer kept! As a solo-preneur or expanding business owner one of the advantages that we have over larger companies is the personal attention we are able to give to our clients. The major disadvantage is when we bite off more than we can chew and find ourselves racing against the clock to provide timely and exceptional service. During one of my recent business transactions what I found disconcerting was, the quality assurance statement to have the final product delivered in 24 hours was not honored. Secondly, the misplacement of information submitted and apparent disorganization. Lastly, the lack of communication after several attempts were made to ascertain the status of order placement. As a result of insufficient service, valuable time is extinct and the expected product has yet to be delivered. Q: Are you losing customers, profits and potential referrals due to poorly kept promises and performance?
Lesson 3: Decide to Decide. As a leader it is imperative to develop the habit of making sound decisions on a regular basis. John Maxwell, stated that, “Some leaders are so indecisive their favorite color is plaid.” Why is this skill so essential? Your followers need clear direction and if you frequently change your mind because it was never settled at the onset you run the risk of appearing incompetent. Q: Are your interpersonal communication skills preventing progressive movement in your organization?
On this week, before speaking hastily: I challenge you to peruse the best course of action, bounce ideas off of your accountability team and affirmatively finalize your decision, notify those under your authority and clearly communicate expectations in order for them to execute expeditiously.
Kristie Kennedy, Women’s Empowerment Speaker, Small Business and Leadership Development Coach provides simple success strategies to overcome everyday challenges, internal conflicts and confidence killers. www.kristiekennedy.com
