Felix Lin
Business Name: Pinpoint Resource Group, LLC
Website URL: www.pinpoint.jobs
Email Address: felix@pinpoint.jobs
Year Founded: 2004
Number of Employees: 40
What does your company do?: We are a information technology staffing and direct hire placement firm working with both large and start up companies in Southern California. Because of our relationship based service and the ability to identify strong talent, we’ve had clients with us for over 16 years. With just this statistic businesses can already tell that working with a temporary staffing agency is very important for finding new talent. Naturally, being careful about choosing a temporary staffing agency would be the very first step to take.
Was there a specific turning point when you realized your business was moving to the next level?: In 2011 I joined Vistage, a worldwide CEO mentoring group. Working with a great group of people who run much different companies has opened my eyes to much, much better ways to run my own firm. From accounting, setting core values, working with the team, and even looking to expand, it has helped tremendously to fine tune our growth.
What processes or procedures have you implemented that have helped grow your company?:
Culture is first. We stress accountability at all levels. Say what you are going to do, then deliver on it. Focusing on a total team effort and ensuring that people have what they feel they need to be successful, regardless of the role they are in. Allowing people to make decisions on their own – even to make mistakes, and giving people the creative space to solve problems and use their minds.
What is most rewarding about running your business?: Seeing the people in the office succeed, followed closely by seeing our hiring managers and candidates making great matches with each other. They say that the three hardest decisions in life are 1) who you are going to marry, 2) what house you are going to buy, and 3) where you are going to work. we get to help people in a big, big area of their life.
What challenges have you faced and how have you overcome them?: Probably the same as most businesses. Cashflow being the first big issue, followed closely by personnel issues.
Fortunately we have access to a line of credit that can smooth out whatever cashflow issue we have from growth.
As far as the personnel issues, set a precedence of being firm and fair, and that goes a long way. Your employees will appreciate you being straightforward and consistent with them.
If you were starting over today, what would you do differently?: I would have joined Vistage right off the bat. I didn’t know what I didn’t know, and that hurt my ability to make business decisions early on – setting up proper accounting processes, understanding more of what I needed to grow (team, structure, etc).
oh, and be a lot more patient!
What advice do you have for other business owners?: get a handle on accounting. be there for your people. stop trying to do everything yourself and hire people who can make up for where you do not have strengths. Give back as much as you can. and above all, have fun!
Please list any favorite books, tools or resources (software, website, etc.) you would recommend for others: anything by malcolm gladwell.
I’m a seminar trainer for Tony Robbins, so I would always recommend his books and seminars for deep understanding of your own psychology and of those around you. How to help people push past limiting stories that they tell themselves of what they cannot achieve.
What is something that people might be surprised to learn about you?: I help run the Anthony Robbins Foundation’s Global Youth Leadership Summit every year. This last year we put 300 kids from over 24 countries through a very intense 4.5 day leadership course at UC San Diego so they can return to their schools and step up in their communities. It is an honor and privilege to be a part of that event!
