Softphone Vs Hardphone: What to Choose?

Which approach should you take if you’re thinking about purchasing a new phone system or expanding or upgrading your existing system? Do you like the more classic hardphones that are available? Do you experiment with the latest softphones, or do you prefer to stick with your current smartphone? In this article, we will examine and contrast all three and make recommendations on when to utilize each of them. You can also visit Freeje to learn more on how to get phone numbers for your voice calls, fax, and SMS from countries all over the world.

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The Hardphone

To get things started, let’s talk about something that many of us are familiar with: the hardphone. It is common for people to equate this term with a physical phone in your office (or home). It refers to a physical telephone or hardware, but it differs from the hardphone in that it is coupled with a virtual telephone network (VoIP) (Voiceover Internet Protocol). In this case, rather than connecting through a phone jack, you can connect through an ethernet cable installation, and your provider will supply the service over the Internet. Suppose you want the highest quality and the most trouble-free experience possible. In that case, you can opt for a managed service with the hardphone, which means that it would be supplied over a private network and controlled in a cloud environment.

It is possible to make the transition from a traditional phone line to a VoIP service using hardphones. Advanced features allow you to communicate and manage calls from a desktop computer, iPad/tablet device, or smartphone without physically plugging in a phone line. Another advantage of VoIP hardphones is the exceptional HD voice quality that they provide. To achieve a better voice quality, it is advisable to have a fast and reliable internet connection like StarLink internet installation.

When it’s appropriate to utilize a hardphone- If you own a business and require a reliable connection with your customers, and if you conduct most of your communications from your workplace, you should consider purchasing a hardphone. However, suppose you need to connect with your customers when they are not in the office. In that case, we propose the hosted system because it has the additional features required for mobile communication.

The Softphone

Softphones, also known as software telephones, are becoming increasingly popular due to their low cost and high level of portability. A softphone, like a hardphone, uses VoIP technology, but unlike a hardphone, it does not necessitate the usage of a physical phone. Instead, a computing device, such as a Windows or Apple-based PC, an iPad or tablet, or a smartphone with an Internet connection is all that is required. Even though the service does not require a physical phone, your computing device will require speakers, a microphone, and a soundcard to function correctly. You may also need a VoIP handset and headphones, as well as a USB phone, depending on your requirements. Even though softphones are simple to set up, the quality of your calls is only as good as your mobile Internet or Wi-Fi connections. Softphones such as Skype and FaceTime are examples of this type of communication. Accession Mobile is the name of the softphone used by GTB.

When is the best time to use a softphone? It is most typical for softphones to be used exclusively by persons who need to save money on hardware, do not have a physical desk, or perform their work mainly outside of the office. They can establish mobile communications by combining softphones with hardphones and smartphones.


The Smartphone

When it comes to mobile devices, smartphones are the most common. A smartphone is essentially a cell phone with an operating system, allowing users to make and receive calls. Still, it also acts like a computer in that it can install apps, accesses the Internet, send and receive an email, and store data. In addition, the smartphone enables you to use softphone programs or apps to communicate with coworkers and customers more efficiently and flexibly. The iPhone and Android are the two most well-known smartphone brands in the world.

The most effective method to use is a smartphone. When working in an office environment, we propose linking your personal smartphone to a desk hardphone using the mobile communications softphone available on most smartphones. By following these steps, employees can have all phone calls redirected to and controlled through their personal smartphones, just as if they were at the workplace. Additionally, by connecting your smartphone to the mobile softphone, you can eliminate the requirement for an additional smartphone for use at the office.

In summary, we recommend that you integrate all three forms of communication so that you can achieve the highest level of quality and dependability while also having the flexibility and mobility to communicate with your customers at any time of day, whether you’re at your desk or out of the office, as described above.

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Which type is most suited to your needs?

The following are some considerations to consider when deciding whether to use a hardphone or a softphone:

  • Do your staff seem to be on the move all of the time?
  • Is it necessary for them to have access to the internet at all times?
  • Is it important for your organization to provide excellent customer service?
  • What is the size of your IT budget?

The type of equipment you require will be determined by your responses to these questions. If your employees spend the majority of their time in the office, hardphones may be preferable, especially since you are likely already in possession of them and they will be compatible with VoIP.

Alternatively, if your firm requires a mobile staff, implementing a softphone solution may be preferable. Call routing is a function of softphones that allows calls to be diverted to one or many designated internet-enabled devices, ensuring that your clients have access to your personnel at all hours of the day. Other capabilities, such as transcribed voicemail messages, allow you to receive messages as soon as they are received, regardless of whether you are in a meeting or on the road.


Hardphones and softphones each have their own advantages, so which one you choose may come down to your IT budget and your preferences in terms of call quality.

For small and medium-sized businesses (SMBs) with limited IT resources, purchasing new hardphones for all of their employees might be prohibitively expensive, especially if you require hundreds of them. If you’re on a tight budget, softphones may be a better option. All you have to do is download an application and purchase a set of headsets.

It is possible to boost the productivity of your users while also saving money on your monthly phone bills with a VoIP solution. If your budget allows you to invest more in telephony infrastructure, then a VoIP solution would be a wonderful option to do so while saving money on your monthly phone bills.

Final Thoughts

Our VoIP experts here at Freeje are available to you 24 hours a day, seven days a week to answer any concerns you may have regarding VoIP, including whether hardphones or softphones are the most appropriate option for you. You can also try our Freeje Optimum calling app to have a better understanding of how VoIP numbers work. To learn more about how we can help you upgrade your telephony infrastructure, please contact us right now.



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