It’s rush hour and people are hungry, don’t want to cook, and are out of time anyway. So, they order pizza, take out, or just food. You do not mind, in the least. All the orders coming in mean more profit on the bottom line. One of the best sources of income for some businesses is made through their delivery service. As with any part of your business, the part of you that, more than likely, makes the most contact with your customers and has the most potential for return customers, sometimes needs the same attention you would pay to a newborn. Here are a few suggestions:
Check The Caliber of Your Drivers
Delivery drivers are a dime a dozen, but that doesn’t mean you should neglect to make sure of their caliber. A good caliber driver will have a clear driving record, good manners, and great references. Remember, these are the people your customers will physically interact with. Manners are still in style and a clean driving record may mean a lot less time and money thrown away on repairs, tickets, employee replacements. Not to mention, what an awesome thing it would be if you could manage to assemble a team of people of the same caliber.
Stay Lawyered Up
Eventually, it will happen. Either you get a bad apple in the bunch who can’t seem to act professionally with the customers or your driver has an accident in the company car. When these things invade your business, it’s good to have what steps you are going to take already in place. First, make sure your lawyer is ready and waiting. Having this process taken care of ahead of time allows you the luxury of taking care of other affairs like visiting your employee in the hospital. Make sure that your managers are trained for damage control. Meaning that there might be a hostile customer somewhere in the mix. Make sure they know how to calm the situation down.
Maintain Your Vehicles
This should be a no brainer. It is much wiser to invest the money to maintain the vehicles assigned to your business than to allow them to deteriorate and have bigger, more expensive issues to deal with later. Make sure that the oil is changed on a regular basis, that the tires have good tread and are rotated regularly, and that all the fluids are clear and full. Each car or truck should have a yearly tune up and any problems that do arise should be reason enough to contact Mobile fleet truck trailer repair preventive services so that they do not become the more expensive issues we discussed earlier.
A delivery service can be a great source of income for a company if well maintained. Refer to these tips often for help doing just that.
