If you have been looking to improve your relationships with your customers and to make sure they are satisfied with the bookings you have made for them, you want to ensure that they have the proper ways to express themselves about your services. This can mean that you have several ways that they can follow up, share positive testimonials, and more. As a travel agent, it is important that you keep your customers satisfied so that they will book again in the future.
Here are some ways you can make their customer experience better.
Give them a clear itinerary
While some people like surprises, most don’t when it comes to their trips. Without giving them proper warning, your customers might not be satisfied to find out that they are doing activities they are not interested in or staying in places they don’t feel comfortable. The best way to make sure that they are prepared beforehand is through a CRM for travel agencies. This allows you to share info with them long before they ever take off.
Ask plenty of questions
You also want to make sure that you have asked enough questions when it comes to your clients so you have a clear idea about their expectations for the trip. This means that you should ask if they have any particular requests when it comes to accommodations, meals, and more. Make sure that their preferences are noted, and that you do the best job you possibly can when it comes to fulfilling those requests. This can build loyalty among your customers and increase the likelihood that they will have a good time.
Check in when they’re traveling
While they are on their trip, don’t be afraid to send a quick email just to check in and see how your customers are doing on their trip. It’s better to find out if you can make any necessary changes while they are traveling than later when you find out that they were unhappy with a booking you might have made. Give it a few days into their trip before you email them, but don’t be afraid to see if there is anything you can do to make their time abroad better.
Ask for a follow-up
At the end of their trip or once they have returned home, you’ll want to make sure that you have checked in and given them a survey to fill out. These surveys can provide you with valuable information on what their experiences are like and how you can improve when you go to book them again. It’s important to constantly get feedback from your clients so you can make your experience working together the best it can be.
Customer experience is the cornerstone of your travel agency, and you need to make sure that you have you have taken the time to address their concerns and taken in their feedback as much as you can. This can make all the difference when you want to keep your clients for the future and work with them again.